Fiosrú market request for information for case management system

Fiosrú issues market request for information for new case management and reporting platform

Fiosrú has issued a market Request for Information from potential suppliers for a new Case Management System and Reporting Solution for its complaints handling and investigations work.

Fiosrú requires a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner as well as promoting confidence in the process for resolving complaints and in investigations.

The request consists of a questionnaire to explore options in the market for a CMS and Reporting Solution which will be a core component of Fiosrú’s digital transformation.

The purpose of the pre-market consultation exercise is to:

• Identify the market appetite and possible market players.
• Understand market constraints.
• Understand market trends and developments and planned roadmaps in the Case Management Solution space.
• Provide Fiosrú with insights on potential market solutions including on-premise versus cloud solutions.
• Inform Fiosrú with regard to the possible contractual approaches.
• Inform Fiosrú with regard to the possible implementation approaches.
• Inform Fiosrú with regard to the possible support model approaches.
• Assist Fiosrú in identifying optimum commercial arrangements / models and indicative costs to support the development of a business case.

The output from this process will be used to inform any potential future procurement exercise by Fiosrú.

The closing date for interested parties to respond to the questionnaire on eTenders is 1 May 2026.

Full information is available on the eTenders website European Dynamics - View PMC workspace